Quality Policy.

1. Commitment

Over & Above Aerial is committed to delivering work of a consistent professional quality across every engagement, regardless of project size, fee or client. We operate to the principles of ISO 9001 even where formal certification is not in place. The principles are integrated into how we plan, deliver and review every project.

The standard is plain. The work we deliver should meet the specification we agreed at brief, on the date we committed to, to a professional production standard the client can put in front of any stakeholder without qualification.

2. Scope

This policy covers all client-facing work delivered by Over & Above: quarterly buyer update films, monthly aerial monitoring programmes, one-off shoots, and any associated deliverables (capability decks, procurement documentation, edit cut-downs, archival sequences).

3. The four ISO 9001 principles we operate to

3.1 Customer focus

We engage on the basis of a written brief that documents the client's requirements, the agreed deliverables, the cadence, the fees and the review process. The brief is the reference document throughout the engagement. Variations are documented in writing and agreed before work proceeds.

The producer who agrees the brief is the producer who delivers the work. There is no handover from sales to delivery. The same person is accountable from first call to final delivery for the duration of the programme.

3.2 Process approach

Every engagement runs through a defined process:

1. Brief and proposal. Written, agreed in writing.
2. Pre-production. Site survey, RAMS, airspace clearance where applicable, on-camera shortlist where applicable, shot list.
3. Capture. Crew on site, work to the shot list, no scope drift.
4. Review. Client review via Frame.io. Client comments at frame-accurate timecode. Producer responds to every comment.
5. Delivery. Final files delivered via secure cloud folder. Cut-downs delivered alongside the master where required.
6. Archive. Original files retained on UK-resident infrastructure for the duration of the contract plus twelve months.

The process is the same on every engagement, scaled to the size of the project. The discipline is what produces the consistency.

3.3 Continuous improvement

We review every project at completion against three measures:

• Did the deliverable meet the agreed brief.
• Did delivery happen on the agreed date.
• Did the client require revisions beyond the agreed review cycle.

Where any measure falls short, we identify the root cause and take corrective action. Findings are recorded and inform the brief, the process or the resourcing of subsequent projects.

3.4 Evidence-based decision-making

Project decisions are made on documented evidence rather than assumption. Site decisions are made on the documented site survey. Edit decisions are made against the agreed brief. Pricing conversations are made on documented historical project data, not on guesswork. Where evidence is incomplete, we acknowledge the gap and gather what is needed before proceeding.

4. The Frame.io review process

Client review on every film deliverable runs through Frame.io. The client receives a private link to the review cut. They watch in their browser, in 4K, with frame-accurate playback. They drop comments at the specific frame they are commenting on.

The producer addresses every comment. If a comment is actioned, the new cut is uploaded with a note. If a comment cannot be actioned (a shot does not exist, the change conflicts with the brief), the producer responds with the reason and proposes an alternative.

The Frame.io thread becomes the documented audit trail of the review cycle. There are no spreadsheet trackers, no email chains, no version-naming confusion. The cut, the comment, the response and the resolution sit in one place.

5. Standards alignment

Although we do not currently hold formal ISO 9001 certification, our internal quality management system is built on ISO 9001 principles. We will pursue formal certification at the point where the volume of our retained programme work and the requirements of our principal contractor clients make certification operationally proportionate.

On Tier 1 contractor sites we operate under the principal contractor's own quality management system in addition to our own. Where their requirements are stricter, we apply theirs.

6. Complaint handling

Any client with a concern about the quality of delivered work raises it directly with the producer. The producer acknowledges the concern within 24 hours and proposes a corrective action within five working days.

Where the concern cannot be resolved at producer level, it escalates to Sam Hendrick as Director. Sam reviews the project documentation, the brief, the review trail, and the deliverable. A written response is issued within ten working days of escalation.

Where corrective work is required, it is carried out at no additional charge if the shortfall is on our side. Where the issue arises from a brief amendment that was not documented at the time, we work with the client to agree an equitable resolution.

7. Subcontractor and freelancer quality

Freelance crew engaged on Over & Above projects are accountable to our quality standards. Briefing, on-set direction and review are run by the lead producer. Freelancers whose work falls below our standards are not re-engaged.

Equipment hired in for a project is checked at collection and before mobilisation. Faulty equipment is returned and replaced before it goes on site.

8. Document control

Project documentation (brief, contract, RAMS, shot list, review notes, delivery log) is held in the project folder on UK-resident cloud infrastructure for the duration of the contract plus twelve months. Documents are version-controlled. Superseded versions are retained alongside current versions for audit purposes.

9. Measurement

Quality performance is measured against:

• The proportion of projects delivered on the agreed date. Target: 100 percent, or with documented and agreed extension.
• The number of revision rounds requested by the client. Target: within the agreed review cycle on every project.
• The number of complaints received and resolved. Target: all complaints acknowledged within 24 hours and resolved within 10 working days.
• Annual repeat-engagement rate. Target: above 80 percent of retained-programme clients renewing at programme end.

10. Approval

This policy is approved by Sam Hendrick, Director of Blood Orange Ltd, on 14 May 2026. It is reviewed annually and updated as our processes evolve.

Questions about this policy: hello@overaboveaerial.com or 0207 458 4997.